The 15 Best AI Chatbots for 2025: Features, Pricing, and Use Cases Compared

AI chatbots are computer programs or software that use AI technologies like Large Language Models (LLMs), which include natural language processing (NLP) and Machine learning (ML) to provide human-like conversations and respond to customer inquiries in natural language. Instead of relying on pre-programmed rules or decisions, AI chatbots are dynamic and context-based. AI chatbots are used for customer service and productivity purposes, which makes chatbots more popular.

With the advancement of technology, various chatbots are designed to make user interaction easier. When it comes to live chat and real-time customer engagement, the best choices are Chatboq and Chatboq AI, offering seamless chat widgets, AI-driven automation, and omnichannel support.

Based on purpose and productivity, include ChatGPT, Google Gemini, Microsoft Copilot, Perplexity, and Claude. For business and customer service chatbots, notable options are Zendesk, Tidio, Intercom, ManyChat, and Drift. Based on productivity and customer interaction, many AI chatbots are designed to streamline workflows through automation. The AI chatbot ecosystem is more vast and dynamic for writing content, code, research, and other tasks.

Key Highlights

Smarter conversions just like humans. Trending 15 best AI Chatbots for 2025. Chatboq AI enhances sales and productivity. Enterprise-level security and growth at scale. Reasoning models are better than LLMs. Testing AI chatbots is essential for selecting the Best AI chatbot.

What are AI chatbots?

AI chatbots are computer programs or software that utilize artificial intelligence to engage in conversations with users in a manner that mimics human interaction. AI chatbots use natural language processing (NLP) and machine learning, enabling them to process, generate text, and predict user behavior. AI chatbots learn from previous interactions and update themselves for better responses. AI chatbots are used for customer support and service, scheduling, e-commerce assistance, and information retrieval, which enhances the efficiency of businesses. AI chatbots can be used on websites, Instagram, WhatsApp, and other communication platforms. Some examples of popular AI chatbots include Chatbot, Chatbot AI, Zendesk, and Perplexity.

Key Features of AI Chatbots

AI chatbots are powered by large language models (LLMs) and designed to deliver human-like, automated conversations across different platforms. They improve customer engagement, reduce workload, and offer real-time support. The core features of AI chatbots include integration, automation, contextual understanding, and compliance with security standards.

• Human-like Interaction – Creates natural and engaging conversations that feel closer to real human support.
• Learning & Adaptation – Continuously improves by analyzing previous interactions to provide smarter responses.
• Contextual Understanding – Interprets intent and meaning in human language to deliver relevant answers.
• 24/7 Real-Time Availability – Offers instant support without time limitations, ensuring customers never wait.
• Automation of Tasks – Handles scheduling, lead generation, FAQs, and repetitive workflows automatically.
• Integration with SaaS & CRM Tools – Connects seamlessly with platforms like HubSpot, Salesforce, or custom CRMs through APIs.
• Omnichannel Support – Provides unified customer interaction across websites, social media, email, and SMS.
• Customization & Training – Can be trained on domain-specific data and customized to reflect brand personality.
• Multilingual Support – Communicates in multiple languages to engage global users.
• Analytics & Reporting – Tracks engagement, performance, and customer insights for data-driven decisions.
• Security & Privacy Compliance – Adheres to GDPR, HIPAA, and data protection regulations to keep customer information safe.

How do AI chatbots work?

AI chatbots work in various steps and use different technologies. LLMs are the brains of AI chatbots, trained on a vast amount of data, including files, text, and voice, to generate human-like responses. LLM technology also uses Natural language processing and a natural language generator for processing the text and generating the response. Machine learning is used to make predictions, adapt, process, learn, and output techniques to achieve results. It uses AI to make results or responses more natural.

• Provide prompts to AI chatbots. 
• An AI model takes the prompts and runs them.
• The system provides the output in conversational style. 
• Technology like LLMs, which include NLP, NLG, and machine learning.

15 best AI Chatbots with Comparison on Use Case, Features, and Price

Based on Business, customer interaction, and productivity, the top 10 best AI chatbots are compared below:

AI Chatbot	Best For	Key Features	Pricing Range	Industries Served
Chatboq	Multichannel support, small and medium businesses, SaaS products,	Multichannel support, Team collaboration tools, automation, CRM, customer profiles, help center, analytics and reporting, AI ability,	Free plan  Mini plan  Essentials plan  Plus plan Contact them for pricing.	E-commerce and retail, SaaS and tech, healthcare, finance and banking, travel and hospitality,
Chatboq AI	SaaS products, customer support, Omnichannel support	Real-time support, automated with AI, scales seamlessly and offers high security and privacy	Free plan Mini plan  Essential plan Plus plan	SaaS, e-commerce, Marketing
Zendesk AI Chat	Integrated customer support	Smooth with Zendesk suite, AI ticket  scheduling, multilingual, strong analytics	From $55/user/month	E-commerce, SaaS, Retail
Intercom Fin AI	SaaS engagement & onboarding	Proactive messaging, AI-based conversation routing, product tours	From $39/month	SaaS, Tech, Startups
Drift	B2B lead generation	AI-powered sales chat, account-based marketing, and CRM tools integrations	Custom pricing	B2B, Enterprise, SaaS
Freshchat	Affordable omnichannel support	Unified inbox, AI suggestions, multilingual, WhatsApp & Messenger integrations	From $19/agent/month	SMBs, Startups, Retail
HubSpot AI Chatbot	Marketing + CRM automation	Lead capture, CRM sync, AI-driven recommendations, marketing workflows	Free plan + paid tiers	Marketing, Agencies, E-commerce
Tidio AI	Small businesses & e-commerce	Ready templates, Shopify & WooCommerce integration, AI FAQ automation	Free + from $29/month	E-commerce, Small Businesses
LivePerson	Enterprise-grade AI	Conversational AI, compliance-ready, advanced NLP, omnichannel messaging	Custom pricing	Finance, Telecom, Healthcare
ChatGPT (OpenAI)	Versatile conversational AI	Natural Conversations, reasoning, and multimodal support, plugin ecosystem	Free + Pro ($20/month)	E-commerce, SaaS, Education Support
Gemini (Google)	Businesses in the Google ecosystem	Google Workspace integration, Google search facility, High knowledge	Free + Enterprise plans	Tech, remote teams, agencies
Microsoft Copilot	Microsoft 365 productivity and enterprise use	Deep integration with Excel, Word, Outlook, and high security	MS 365 addons	Finance, enterprises, remote work
Perplexity	Internet deep dives, Academic research and Scientific inquiry, Enterprise and Organizational productivity, Customer support and automation	Conversational, real-time web search, Reasoning ability, Perplexity labs, Citations and sources, Model selection, Enterprise integration	Free: free  Pro: $20/month  Enterprise pro: $40/month  Max: $200/month	Academic and research, marketing, SEO, Legal, Finance, Developers, R&D teams
Lindy	CRM automation and marketing, SaaS engagement	Multi-agent workflows, Slack and website support, no-code builder	Free: $0 Pro plan: $49.99/month  Business plan: $299.99/month	E-commerce, Small Businesses
Grok	Integration with X, Conversational AI	Real-time data, Multimodal functionality, Advanced Reasoning, Developer API, Interaction modes, Multiplatform access	Free tier: $0 Premium: $8 – $16/month  SuperGrok: $20/month  Enterprise: contact the sales team	Defence and Government, Automotives, Healthcare and Medical research, Retail and E-commerce, Manufacturing and supply chain

15 Best AI chatbots:

Chatboq

Chatboq is a Chat Widget App that seamlessly interacts with customers or users to guide them on websites or provide information to them. It is best for medium to large businesses that need AI-driven, omnichannel customer engagement. It shines in automation, integrations, and analytics, but may feel complex or costly for very small teams.

Features of Chatboq

• Multichannel support for communication. 
• Team collaboration tools are available. 
• Automation for various inquiries and workflows. 
• Integration with SaaS and CRM tools.
• Customer profiles to maintain data. 
• Help center for support on complex issues.
• Analytics and reporting
• AI ability for product suggestion. 

Pricing of Chatboq

• Free plan 
• Mini plan 
• Essentials plan 
• Plus plan

Contact them for pricing at info@chatboq.com. 

Use case of Chatboq

• Customer Support: 24/7 live chat, AI replies, multilingual support.
• E-Commerce: Product tours, proactive chat, in-chat payments.
• Sales & Lead Gen: Lead capture, AI chatbots, CRM integrations.
• Education: Student FAQs, knowledge base, multilingual help center.
• Healthcare: Appointment booking, patient triage, follow-ups.
• Travel & Hospitality: Booking inquiries, itineraries, and multilingual chat.
• Finance & Insurance: Secure chat, payments, AI-driven workflows.
• SaaS/Tech: Product support, co-browsing, status page features. 

Pros of Chatboq

• AI-Driven Conversations: Natural, intelligent chat with LLM-based AI, sentiment detection, and multilingual support.
• Omnichannel Support: Website, email, social media, SMS, WhatsApp, and phone.
• No-Code Automation: Easy workflow automation and AI chatbot builder.
• Human + AI Collaboration: AI handles routine queries; humans take over complex cases.
• Rich Integrations: Works with WordPress, Shopify, WooCommerce, HubSpot, Zoho, Slack, Salesforce, Stripe, etc.
• In-Chat Payments: Secure payments directly in chat.
• Customization & Branding: White-labeling, widget customization, proactive messages, product tours. 

Cons of Chatboq

• Learning Curve: Requires onboarding for AI, workflows, and automation.
• Cloud-Dependent: Needs stable internet; not ideal for on-premises setups.
• Limited Market Recognition: Less known compared to ChatGPT, Copilot, and Gemini.

Chatboq AI

Chatboq AI is a robust conversational AI platform best suited for medium to large businesses that need AI-driven, omnichannel customer engagement. Chatboq AI offers a range of features, including live chat, AI assistance, chatbots, and automation, making it more powerful in customer interaction and fostering a strong relationship with users. 

Feature of Chatboq AI

• Live chat and collaboration 
• Chatbot and workflow automation 
• Integration and omnichannel support
• CRM insights and customer feedback
• Help desk and knowledge management 
• Sentiment detection, AI assistance
• Support multilanguage

Pricing of Chatboq AI

• Free plan
• Mini plan 
• Essentials plan 
• Plus plan

Use case of Chatboq AI

• E-commerce companies to boost customer in real time.
• Tech startup
• Marketing and CRM tools to retrieve data and information.
• SaaS products and software to make the customer interaction.

Pros of Chatboq AI

• AI-Powered Chat: Intelligent responses, sentiment detection, summaries, multilingual support.
• Omnichannel: Website, social media, email, SMS, WhatsApp, phone.
• No-Code Automation: Easy workflow and chatbot setup.
• Human + AI Collaboration: AI handles routine queries; humans handle complex cases.
• Integrations: WordPress, Shopify, WooCommerce, HubSpot, Zoho, Slack, Salesforce, Stripe. 

Cons of Chatboq AI

• Some features are limited to higher plans.
• Learning Curve: Training required for full use.
• Cloud-Dependent: Needs stable internet.
• Limited Recognition: Less known compared to ChatGPT or Copilot.

Zendesk AI

Zendesk AI chatbot is designed to improve customer interaction in real time. It is a part of the Zendesk ecosystem, which makes it easier to integrate. It frees up the agents by solving more than 80% of customer inquiries, allowing them to focus on complex issues.

Features of Zendesk AI

• Omnichannel support and shared inbox.
• Automation for ticketing and workflow.
• AI-based assistance and instant replies with the use of a knowledge base.
• Integration with the Zendesk suite, which includes Zendesk chat, support, and guide. 
• Customizable response with the use of a chatbot and guide customers more efficiently. 

Pricing of Zendesk AI

• From $55/user/month

Use case of Zendesk AI

• It is used in E-commerce for improving customer engagement. 
• It is used by SaaS software and products to give replies to users about the service. 
• Retail companies also use these to make customer interaction and improve sales.

   Pros of Zendesk AI

• Easy automation setup without coding.
• Continuous conversations across devices with past interactions.
• Increase agent productivity by utilizing AI for workflows and analytics. 

  Cons of Zendesk AI

• Full setup may take time for different support teams that are new to the customer support team. 
• Advanced features cost a lot and are available only on add-ons.

Intercom fin AI

Intercom Fin AI is an AI-based customer communication platform that helps businesses provide real-time chat support and services in a better manner. It supports different communication channels, which make it omnichannel and also CRM integrated, and automates repetitive inquiries to save the efforts of agents.

Features of Intercom Fin AI

• It supports omnichannel to engage with customers from various communication channels.
• It automates the repetitive tasks, follow-ups, etc, which makes the agents ‘ load lighter. 
• Customizable chats that enable businesses to provide their brand information and product list. 
• Intercom AI chatbots are connected and integrated with tools like HubSpot, Salesforce, etc. 
• AI-based conversation and proactive messaging. 

Pricing of Intercom Fin AI

• Essential plan: From $39/month
• Advanced plan: $99/month
• Expert plan: $139/month 

Use case of Intercom Fin AI

• It is best for SaaS products to improve the engagement of users. 
• It is used in Startups and tech companies for customer experience in real time. 
• It supports email, live chat, help center, and community forum.

Pros of Intercom Fin AI

• Includes more than 450 integrations for apps.
• Enable content targeting and audience segmentation based on specific messages.
• Provides support for team management, customer roles, and permissions. 

Cons of Intercom Fin AI

• Take time to fully set up all features on websites. 
• Increase the cost for advanced features.

Drift

Drift is a conversational platform driven by AI for helping brands connect with users in real time. It uses automation and support email, live chat, etc. Drift AI is made to schedule meetings, engage with visitors, qualify leads, etc, in human-like chats, which makes faster conversion of new users to customers.

Features of Drift AI

• AI chatbot for sales that books meetings and qualifies leads through personalized chats.
• Smart automation for capturing users, qualifying leads, and routing leads.
• Marketing and CRM integration to connect with CRM tools and marketing tools like Marketo, HubSpot, Salesforce, etc, to engage with customers. 
• Chatbots change the website into an interactive experience. 

Pricing of Drift AI

• Premium plan: $2500/month 
• Advanced plan: Custom plan, contact the sales team 

Use case of Drift AI

• Used in B2B businesses that mostly deal with customers and CRM tools.
• Enterprise can automate the workforce, increase traffic, and manage user information. 
• SaaS software and products to solve various customer inquiries and troubleshooting.

Pros of Drift AI

• Increase in sales and lead generation.
• Personalized conversations. 
• Integration with marketing and sales tools.

Cons of Drift AI

• Subscriptions are expensive for full team setups. 
• Complex integration procedure.
• Narrow focus on businesses.

FreshChat

Freshchat is a chat widget powered by AI that enables messaging with customers and supports users in real-time. Freshchat is a part of the Freshworks suite, which connects the automation with human-like chats. It gives a seamless chat experience and can be used on various communication channels.  

Features of Freshchat

• For supporting workflows, automation is used.
• Omnichannel support and a shared inbox that focuses on users.
• Integration of helpdesk and CRM systems, such as Salesforce, Freshworks, and HubSpot.
• Dashboard for insights and analytics on performance.
• Trained data with personalized chat journeys. 
• AI suggestion based on the customer’s preference.
• Integrated with whatsapp and facebook.

Pricing of FreshChat

• Free plan: FREE 
• Growth plan: $19/month
• Pro plan: $49/month 

Use case of Freshchat

• Better for small and medium-sized businesses. 
• For startup companies to interact with new users.
• For a retail business to interact and sell its products.

Pros of FreshChat

• Ease of use and implementation.
• Offers powerful chatbot capabilities.
• Integration with Freshworks products.
• Omnichannel support for communication.

Cons of FreshChat

• Adding advanced features is complex.
• Technical issues include slow load times and inconsistent notifications.
• The higher cost for advanced features and unreliable customer service.

HubSpot AI

HubSpot is a free AI chatbot tool connected with the HubSpot CRM platform. Real-time chat service that automates chats with customers, such as booking and lead qualification. It is linked with the HubSpot database, making information and data more readily available.

Features of HubSpot AI

• An AI chatbot is used for customer interactions in real time. 
• Lead qualified with automation.
• CRM integration for managing customer information and data. 
• The bot is used for scheduling a meeting. 
• Analytics and reporting to track traffic, chat insights, conversion rate, etc. 
• Seamless transfer to human agents.
• Customizable option of widgets.

Pricing of HubSpot AI

• Free plan: Free with HubSpot CRM.
• Professional plan: $20/month 

Use case of HubSpot AI

• Marketing to reach more users and managing user information.
• Agencies for reaching customers and qualifying leads.
• E-commerce allows for real-time interaction to provide information about products.

Pros of HubSpot AI

• User-friendly interface.
• Free CRM and tools for understanding HubSpot’s abilities. 
•  Integration with third parties and automation of chats. 
• All-in-one platform for sales, marketing, service, etc.

Cons of HubSpot AI

• Expensive plans and a complex pricing structure
• Requires installation of tracking code on non-HubSpot websites. 

Tidio

Tidio is a chat widget and a live chat widget that is built for small and E-commerce businesses. It delivers real-time chat support and a live chat facility. It is linked with email, social media, and websites to drive traffic and generate leads. Tidio is powered by AI for instant and natural conversation. 

Features of Tidio

• An AI chatbot designed to provide instant answers to customer inquiries. 
• Automation for generating leads. 
• Support multichannel communication like chat, WhatsApp, email, etc.
• Prebuilt chatbot to track FAQs, order tracking, abandoned carts, etc.
• Track new visitors and their information.
• Shopify and WooCommerce integration. 
• Strong e-commerce features.

Pricing of Tidio

• Basic plan: $29/month 

Use case of Tidio

• E-commerce to capture new visitors and convert them into leads. 
• Small Businesses need to interact with customers and increase customer experience.

Pros of Tidio

• Provides built-in email marketing tools.
• Offers to use both rule-based and AI-driven chatbots together.
• The Analytics tab provides insights into customer behavior and agent performance. 

Cons of Tidio

• Not applicable for finance, healthcare, and gambling. 
• Lyro Connect is only available in Pro plans, which are more expensive. 

LivePerson

LivePerson is an AI chat widgets that provide the facility of Conversational AI, compliance-ready, advanced NLP, and omnichannel messaging. It provides real-time support and service to the customer.

Features of LivePerson

• Automation and AI-based messaging to provide a smooth conversation with customers.
• Collaboration between humans and bots to enhance chat support and product suggestions using AI. 
• Reporting and analytics of various metrics of customer and staff performance.
• High-level security and Scalability.
• Supports multi-channel communication platforms, including WhatsApp, live chat, and Instagram. 
• Omnichannel support and shared inbox.
• Conversational cloud for all bots, agents, and integrations in one place.

Pricing of LivePerson

• Basic plan: $40/month 
• Pro plan: $599/month 

Use case of LivePerson

• 24/7 support and customer satisfaction.
• High lead generation and sales.
• Save costs and increase operational efficiency.
• High traffic is achieved through the use of Omnichannel support.
• Use in sectors like finance, telecom, retail, travel, and other related industries. 

Pros of LivePerson

• User-friendly interface and sophisticated AI capabilities. 
• Omnichannel integration and shared inbox. 
• Integration flexibility and high scalability. 

Cons of LivePerson

• Advanced features are expensive, and scaling can be high. 
• For smaller businesses, the setup process is complex, and they require an expert for configuration.  
• High dependency on AI can lead to errors. 

ChatGPT (OpenAI)

ChatGPT is a chat widget powered by AI and machine learning to provide comprehensive information from a knowledge base. It is a part of OpenAI, which is a conversational agent. It uses a Generative Pretrained Transformer (GPT) to chat with users. It provides a fast and seamless AI assistant to users. It interacts with the user in natural language and uses intelligent chatbots.

Features of ChatGPT

• Natural conversation and reasoning. 
• Multimodal ability, which means processing text, image, code, etc.
• API and plugin support for third parties.
• Supporting multiple languages makes it global.
• Continuous improvements and updates.
• Integration with various tools like Slack, Microsoft Teams, Google Workspace, etc. 
• A friendly tool. 

Pricing of ChatGPT

• Free: Free 
• Pro plan: $20/month

Use case of ChatGPT

• It provides customer service and support, which includes automating a personalized customer experience.
• It is used in marketing and content creation. 
• Used for learning and educational purposes.
• Software development and IT facility.
• Language translation 

Pros of ChatGPT

• Powerful conversational AI. 
• Easy and fun to use.
• Increased efficiency and productivity.
• Personalized learning. 

Cons of ChatGPT

• Hallucinations and inaccuracy. 
• Lack of contextual understanding.
• Security and privacy concerns. 

Gemini

Gemini is the AI chatbot of Google, which has the features of Google Workspace integration, Google search facility, High knowledge, etc. Gemini uses Google search and supports multimodal ability. It is a powerful search engine and advanced in reasoning. 

Features of Gemini

• Deep integration with the Google ecosystem, like Docs, Gmail, Drive, etc.
• Capability of multimodal like images, text, audio, code, video, etc.
• Reasoning and problem solving
• Safe and secure 
• Real-time update and real-time response.
• Automation in work and collaboration.
• API and extinction for third parties. 

Pricing of Gemini

• Free plan: free 
• Enterprise plan: Contact the sales team

Use case of Gemini

• Use in business and productivity to automate reports, contracts, scheduling, etc. 
• Debugging, reviewing, and assisting with code. 
• Writing, generating, and analyzing blog posts, visuals, customer sentiment, etc.
• Enhanced customer support in real time. 
• Help with planning, tracking, and summarizing news. 

Pros of Gemini

• Integration with Google products like Gmail, Google Docs, YouTube, and Maps.
• Deep contextual understanding. 
• Advanced reasoning and real-time information access. 

Cons of Gemini

• Response quality is inconsistent.  
• Higher cost for advanced features. 
• Limited third-party integration beyond Google services. 

Microsoft Copilot

Microsoft Copilot is an artificial intelligence assistant based on OpenAI’s model, developed by Microsoft in 2023. Copilot helps to draft emails, reports, and presentations.

Features of Microsoft Copilot

• Deep integration with Excel, Word, Outlook, etc
• High security and protection of data. 
• Contextual and multimodal understanding 
• Content creation and generation
• Task automation and productivity
• Personalization and smart shopping. 

Pricing of Microsoft Copilot

• Free: 0$
• Copilot Pro: $20/month 
• MS 365 addons: $30/month 
• Copilot studio: contact the sales team for price

Use case of Microsoft Copilot

• Document & Communication Assistance: Drafts reports, emails, presentations, and summarizes long threads or meetings.
• Data & Insights: Analyzes datasets, identifies trends, and generates reports or visualizations.
• Security Support: Investigates threats, manages security posture, and automates stakeholder reporting.
• Marketing Automation: Creates SEO content, personalizes campaigns, and drafts targeted emails.
• Financial Intelligence: Provides insights on performance, risks, and automates operational data tasks. 

Pros of Microsoft Copilot

• Integrated with Microsoft Edge and Office for a better search experience. 
• The use of automation enhanced productivity.
• Personalized assistance and data-driven insights.
• Improved collaborations 

Cons of Microsoft Copilot

• Feels like a ChatGPT-lite. 
• MS 365 add-ons cost more. 
• Privacy concerns and risk of over-dependency.
• Need a human for review. 

Perplexity

Perplexity AI is an AI-powered search engine that provides accurate, trusted, and real-time answers to any input text. It is based on the OpenAI, Claude, and DeepSeek models for generating any response.

Features of Perplexity

• AI-based search 
• Source Citations
• Deep research with customizable LLMs.
• Multisource input like text, image, code, etc. 
• Contextual conversations

Pricing of Perplexity

• Standard plan: free 
• Professional plan: $20/month 
• Premium plan: $200/month 

Use case of Perplexity

• Instantly answering complex questions. 
• Provides fact-checking option with sources. 
• Helps in research and summarizations of different sources. 
• Deeper insights and reports. 
• Content creation and managing information.

Pros of Perplexity

• Accurate and credible answers
• Research-focused and user-friendly interface. 
• Easily integrated with ChatGPT 4 and unlimited searches. 
• Real-time response and auto updates of data. 

Cons of Perplexity

• Limited flexibility for casual users. 
• Provide unnecessary information. 
• Needs precise input. 

Lindy

Lindy is an AI chatbot software for communicating with customers on websites. It can be added to websites or Slack.

Features of Lindy

• No code AI Automation
• Visual agent builder 
• Deep integration with tools like Google Calendar, Salesforce, etc. 
• Adaptive AI and prebuilt templates.
• Call and phone automation 

Pricing of Lindy

• Free plan: $0
• Pro plan: $49.99/month 
• Business Plan: $299.99/month

Use case of Lindy

• Use in CRM automation and marketing
• SaaS engagement 
• Best for small and medium businesses. 

Pros of Lindy

• 24/7 accessible and beginner-friendly. 
• AI workflow building 
• Prebuilt templates 
• Better for both the customer and internal support. 

Cons of Lindy

• Complex setup process. 
• Limited LLM control
• Potential bugs 

Grok

Grok AI is a family of large language models and generative AI chatbots designed by xAI, a company founded by Elon Musk. Grok AI has different versions, like Grok-1, Grok-1.5, Grok-2, Grok-3, and Grok-4, which have been released. It is built in for Twitter (X) for providing instant chat and search support. 

Features of Grok

• Real-Time Info: Live data + trending topics from X.
• Unique Personality: Bold, witty, and engaging style.
• Multimodal: Works with text, images, and audio.
• X Integration: Native access to posts, DMs, and trends.
• Advanced Reasoning: Handles complex, multi-step tasks.
• Grok Vision: Camera-based object/environment analysis.
• Task Versatility: Supports coding, writing, data analysis, and more.
• Premium Access: Available via X Premium+ subscription. 

Pricing of Grok

• Free tier: $0
• Premium: $8 – $16/month 
• SuperGrok: $20/month 
• Enterprise: contact the sales team

Use case of Grok

• Defence and Government for managing and conducting a deep search. 
• Manufacturing and supply chain are crucial for making sales.
• Real-time summarizations and offers content ideas. 
• Instant code assistance and debugging.
• Research and analysis 

Pros of Grok

• Real-time data access and bold personality. 
• Advanced reasoning and solving complex issues. 
• Good coding support. 
• Context retention. 

Cons of Grok

• High cost for advanced features.
• X-centric interface.
• Data privacy concerns

LLMs vs. Reasoning Models

The technology is evolving rapidly, and LLMs are lagging behind reasoning models like DeepSeek R1 and OpenAI models.  

LLMs are large language models that understand the user’s input text and interpret human language based on meaning, patterns, and intent. LLMs use Natural language processing, Natural language understanding, and Natural language generation for generating a human-like response. LLM models are trained on billions of datasets and information from various sources to provide a human-like response. LLMs are not reliable and consistent due to limited sets of data. 

Reasoning models, based on OpenAI, utilize logic processes to solve complex issues. Reasoning models break down problems into steps, run them, and provide a thought process to analyze the issue, ultimately offering a response. Reasoning models are also trained on data and take time to think about the problem or questions. 

Comparison between LLMs and Reasoning Models: 

Aspect	LLMs (Large Language Models)	Reasoning Models
Purpose	General-purpose text understanding & generation	Explicit logical reasoning & problem-solving
Process	Predict the next word using statistical patterns	Break down problems into step-by-step logical reasoning
Output	Direct, conversational, may skip intermediate steps	Structured with clear intermediate reasoning steps
Training	Trained on large-scale, diverse text corpora	Uses reinforcement learning & formal logic training
Problem-Solving Approach	Pattern recognition & prediction	Analytical decomposition into sub-steps
Transparency	Limited – reasoning steps are usually hidden	Highly explicit reasoning steps shown
Resources & Speed	Faster, less computationally intensive	Slower, requires more computational power
Use Cases	Chatbots, content creation, summarization, Q&A	Math proofs, scientific reasoning, coding, strategic planning, and AI agents

How to evaluate leading AI Chatbots?

Evaluating leading AI chatbots is always tough among the various AI chatbots. To evaluate AI chatbots, different performance metrics are analyzed. Key evaluation categories for AI chatbots are:

• Core functionality and Accuracy: In this category, Intent, accuracy, information retrieval, and response quality are monitored for AI chatbots. 
• Performance and usage metrics: AI chatbot metrics, including response rate, handoff rate, conversation length, usage volume, and bouncer rate, are analyzed to select the best AI chatbots. 
• User experience and satisfaction: The metrics of user experience and satisfaction, such as usability and brand consistency, are analyzed to select the leading AI Chatbot. 
• Contextual and Ethical considerations: How AI chatbots understand context and provide real, reliable information must be evaluated. 
• Practical and business factors: Checking the onboarding and setup, customer support, case studies and reviews, cost vs value, etc, for selecting the best AI chatbots. 

Evaluating the leading AI chatbots can be done by following these steps: 

• Define a clear goal for your business. 
• Compare and test with real-world test cases to assess the AI chatbot’s performance. 
• Track and monitor key indicators, such as accuracy, response time, and retention rate, of the chatbot to measure its performance. 
• Gather customer feedback to identify key areas where the AI chatbot requires improvement. 
• Review case studies for proof in similar industries. 
• Compare the features and cost of AI chatbots to evaluate the leading AI chatbot.  

Benefits of AI Chatbots for Businesses

AI chatbots deliver various benefits for businesses, like minimizing operational costs, providing instant responses, and enhancing customer satisfaction. AI chatbots assist both users and companies in various tasks, thereby making the workflow smoother. Some of the key benefits of AI chatbots for businesses are listed below:

Personalized conversations

AI chatbots provide instant and personalized messages to increase the customer experience. AI chatbots analyze past interactions and suggest various products and services to users.  

Increased Efficiency and Productivity

By managing FAQs, chatbots free up human agents to handle complex issues, thereby enhancing business productivity. 

Lead generation and sales

AI chatbots guide users through products, initiate chats with new visitors, address user inquiries, and refer potential buyers to the sales team. 

Reduced Cost

By automating repetitive tasks and workflows, human agents can be reduced, thereby reducing costs and improving efficiency. A significant 90% of customer service can be automated with AI chatbots, which minimizes operational costs. 

Team Support

AI chatbots facilitate communication with internal staff and support HR and onboarding processes. 

Consistent service and scalability

AI chatbots are available 24/7 to support customers, providing consistent service. As the business grows, AI chatbots also scale their working ability. 

How to Test the Best AI Chatbots for Businesses?

To ensure testing is real, I signed up for each AI chatbot, including Chatboq, Chatboq AI, Zendesk, Intercom, and Grok, and tested every scenario of how businesses interact with them.

During the testing of AI chatbots, here are the things where I focused most: 

Was the AI chatbot user-friendly? 

After signing up for chatbots, I personally check the user-friendliness of the AI chatbots. Checking the user friendliness can reduce the user’s frustration and hesitation in using the chatbot. 

Was it easy to configure? 

Configuring AI chatbots can be complex for those with a non-technical background, so I researched templates, plugins, visual builders, and onboarding processes. The goal of checking all these things is to determine how quickly it can be run on websites. 

Could it understand the human language? 

I provided various phrases and idioms to check how the AI chatbots understand the language. I monitor the intent and context of the input language and output response. 

How capable was the AI? 

I monitor all the chatbots’ responses and the information they provide. Some chatbots struggled with complex issues, and conducting deep research requires more time to find the necessary data. 

I tested the AI chatbots for how they handle real tasks, whether they can be customized, and whether the pricing is fair for businesses. I also checked for various integration methods, and some have a particularly challenging integration process that requires expertise. Customizing AI chatbots to match your business’s brand aesthetics is crucial. 

Testing each AI chatbot provided a clear path to determine which chatbot is best, and how it can help grow the business. 

How Can ChatboqAI Help Businesses?

ChatboqAI helps businesses by providing various benefits, such as: 

Smarter customer conversations

Chatboq AI manages all the customer messages from different platforms like emails, phone, social media, etc, in one inbox. 

• No more jumping between apps.
• Agents get real-time notifications and conversation history.
• AI suggests replies, summarizes chats, and auto-tags conversations to save time.

24/7 AI-based Assistance

Utilizing Chatboq AI provides real-time support through automation and AI. Businesses can benefit from chatboq AI: 

• Handle FAQs automatically.
• Trigger responses based on keywords or customer behavior.
• Provide multilingual support instantly.
• Route complex queries to the right human agent.

Boost sales and conversions

Chatboq AI is not just for customer service; it can also do sales and marketing. Chatboq helps businesses with sales like this: 

• Proactive chat messages & product tours to engage visitors.
• In-chat payments (Stripe, UPI, etc.) for frictionless checkout.
• AI recommendations based on customer data.

Enhanced customer experience

Chatboq AI has built-in analytics and CRM tools to manage all customer information, providing a full customer journey. It improves loyalty and retention. It includes: 

• Profiles, attributes, and notes for personalized interactions.
• Lifecycle tracking and segmentation to target the right audience.
• Custom dashboards and data exports for deeper insights.

Enterprise-grade security and reliability

Chatboq AI provides safe, reliable communications at scale. Chatboq AI ensures customer trust with: 

• TLS encryption and two-factor authentication.
• Data hosting in Hong Kong with replication for safety.
• SLA monitoring, uptime status pages, and alerts.

Chatboq AI helps businesses save time, cut costs, enhance customer experience, and drive growth by combining AI automation, multi-channel communication, CRM, and analytics into a single platform. 

Conclusion

AI chatbots are the most popular technology among users and customers in 2025. Hype surrounding various AI chatbot trends in 2025 includes Chatboq AI, ChatGPT, Gemini, Zendesk, and Drift. These tools provide higher customer engagement, automate workflows, minimize costs, and offer other benefits. Generating leads for the business and interacting with customers is crucial, so AI chatbots are used in businesses. AI chatbots are business-based and productivity-based. Natural language processing, personalized messages, customer-centric features, omnichannel support, and other key functionalities are the main features of AI chatbots. Top companies use AI chatbots, which are prebuilt or custom-designed for a specific task.  

Smart and modern businesses follow and embrace the latest trends and technology, thereby interacting with customers in a better manner. Switching to an AI chatbot can foster a better and stronger relationship with customers, helping businesses achieve growth. The top 10 popular AI chatbots are discussed above and compared with their features and pricing.